Shipping, Returns, Policies, & FAQs
What is your return/exchange policy?
We will gladly accept returns on full-price items within 14 days of delivery. Discounted items are final sale and are not eligible to be returned.
Worn, altered, or custom ordered items are not returnable.
Please return merchandise with original tags and packaging, unwashed and unused. Shipping and handling charges are non-refundable. Unfortunately we are unable to provide online exchanges. If you wish to make an exchange, we ask that you return the original item for a refund and purchase the desired item through the website as a separate transaction.
How do I return an item?
All returns must be authorized by Devold.us. Please send your return request to email@example.com with your order number and the specific items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package if possible and send pre-paid and insured to:
attn: Devold Returns
109 South 6th Street, #2
Brooklyn, NY 11249
Devold.us will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
When your return is received, we will credit the same credit card or alternative payment account with which the original purchase was made. We will process your return immediately, but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.
What is your policy on price adjustments?
If you purchase a product from us and later notice that it has been discounted on our site, we will happily process a price adjustment within 7 days of your original purchase. No price adjustments will be honored more than 7 days after the original purchase.
Price adjustment requests will only be honored for items that have been permanently marked down. We will not offer price adjustments during temporary, store-wide discount periods or promotions, such as Black Friday or holiday-related discount codes.
It is the responsibility of the customer to request a price adjustment.
What is your shipping policy?
We ship all domestic orders via USPS Priority Mail.
Orders received on weekends, holidays, and after 12:00 noon PST on weekdays will be processed and shipped the following business day, except during exceptionally high volume shipping times.
Note: We do not currently ship internationally. If you would like to make a special arrangement, please email us at firstname.lastname@example.org.
We cannot ship to multiple addresses per order.
How do I use a coupon or discount code?
Discount codes and gift card numbers can be entered in the "Discount / Gift Card" field on the right side of the checkout page. Only one discount code can be used per order. However you can use as many gift cards as you like.
How can I change my order?
You can email order changes to email@example.com or call us at (212) 226-6916. We will be happy to make changes to your order as long as it has not yet been shipped.
What payment methods do you accept?
We accept most major credit cards (including Visa, MasterCard, American Express, Discover, JCB, Diner's Club, and more); as well as PayPal, Google Pay, and Amazon Pay.
Do you charge sales tax?
Sales tax will only be charged on items shipped within New York, and the tax rate will be determined by the county or city within New York to which your order is being shipped.
What if the item I want is sold out?
If the item you want is sold out you can sign up for restock notifications on the product page. Just select the size you want and if it is sold out you will be given the option to sign up to be notified when it is back in stock. Feel free to contact us at firstname.lastname@example.org if you would like more information on the item that is sold out.
Do you ship to military service members stationed overseas?
Yes. We ship to both FPO and APO addresses via the US Postal Service. Please use our standard domestic checkout process and enter your FPO or APO address as you would with a normal US domestic address and choose the standard UPS Ground shipping option. If you have any questions please contact us at email@example.com or by phone at (212) 226-6916.
Where do you ship from?
All orders are processed and shipped from our warehouse in Brooklyn, NY.
Is this site secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
What is your policy on privacy?
We respect your right to privacy. At Devold.us we collect only the information necessary for us to complete your order or to contact you regarding the status of your order.
Devold.us will not sell or share your name or personal information.
Devold.us utilizes browser "cookies." Cookies are used for basic non-sensitive information that is critical to shopping cart functionality. Cookies are not used for sensitive information such as a customer's name or billing information. All sensitive information is stored either in secure browser "sessions" or in the protected database.
Here is a list of cookies that we use:
- "_session_id" (unique token, sessional) Allows Shopify to store information about your session (referrer, landing page, etc).
- "_shopify_visit" (no data held, Persistent for 30 minutes from the last visit) Used by our website provider’s internal stats tracker to record the number of visits.
- "_shopify_uniq" (no data held, expires at midnight of the next day) Counts the number of visits to a store by a single customer.
- "cart" (unique token, persistent for 2 weeks) Stores information about the contents of your cart.
- "_secure_session_id" (unique token, sessional)
- "storefront_digest" (unique token, indefinite) If the shop has a password, this is used to determine if the current visitor has access.
- "PREF" (persistent for a very short period) Set by Google and tracks who visits the store and from where.
Who should I contact if I have further questions?
Always feel free to email us at firstname.lastname@example.org or call us at (212) 226-6916 if you have any questions, comments, or concerns. We always love to hear feedback about our products, our online store, or about anything we can do to improve our business.